Patient Privacy Policy
Last Updated: September 2026 • Governed under India's Digital Personal Data Protection Act, 2023 (DPDP Act 2023)
1. Data Fiduciary Identification
Under the Digital Personal Data Protection Act, 2023, Perfect Health Center (operated by Dr. Pragati Khobragade, Consulting Homeopath & General Physician, Reg. No. 34913) acts as the Data Fiduciary for personal data voluntarily provided through this website (perfecthealthcenter.in) and associated consultation scheduling forms.
Clinic Address: Mumra Devi Colony, Diva East, Thane – 400612, Maharashtra, India.
2. Categories of Personal Data Collected
We adhere strictly to the principle of data minimization. When you schedule an appointment or submit a clinical inquiry, we collect only information necessary to triage and schedule your consultation:
- Contact Identifiers: Full name, telephone / WhatsApp contact number, and optional email address.
- Consultation Preferences: Preferred appointment date, consultation mode (in-person clinic visit in Diva East or online video session), and broad health specialty.
- Health Symptoms / Context: Optional notes detailing your primary complaints or health concerns to prepare clinical context for Dr. Pragati.
- Zero Passive Identification: We do not log IP addresses to patient records, nor do we deploy biometric, facial recognition, or automated behavioral tracking.
3. Lawful Basis & Purpose Limitation
Your data is processed strictly on the basis of your affirmative, informed consent given when submitting our consultation booking or contact forms. Information is used exclusively for:
- Direct telephone or WhatsApp communication to confirm, reschedule, or coordinate your clinic visit.
- Enabling Dr. Pragati Khobragade to review relevant medical context prior to your case-taking session.
- Transmitting automated booking confirmation notices to the clinic administrative team.
We never commodify, monetize, rent, or transfer patient data to third-party pharmaceutical companies, advertising networks, or commercial brokers.
4. Explicit Data Retention Periods
In compliance with Section 8(7) of the DPDP Act 2023, personal data is not retained beyond the period necessary to fulfill the purpose for which it was gathered:
Inquiry Data (Non-Converted)
General inquiries or booking requests where a patient consultation does not materialize are automatically expunged from operational systems within 90 days.
Clinical Patient Records
Where a clinical consultation is conducted, medical case-taking records are governed by statutory guidelines established by the Maharashtra Council of Homoeopathy and state medical regulations.
5. Your Rights as a Data Principal
The DPDP Act 2023 guarantees patients the following enforceable legal rights regarding their personal data:
Right to Access Summary:
You have the right to request a readable summary of personal data held about you by the clinic and the identities of any processors involved in transmission.
Right to Correction & Updation:
You may request the correction of inaccurate or misleading contact information and the completion of incomplete profile details.
Right to Erasure (Right to be Forgotten):
You may request the deletion of your personal inquiry records, provided retention is no longer mandated under statutory medical recordkeeping laws.
Right to Withdraw Consent:
You may withdraw your consent for future communications at any time. Withdrawal does not affect the lawfulness of processing undertaken prior to the withdrawal.
Right of Grievance Redressal:
You have the right to readily accessible grievance redressal mechanisms through our designated Grievance Officer detailed below.
How to Exercise Your Rights: Submit an email request to pragativuplekar@gmail.com with the subject line “DPDP Patient Data Request — [Your Name]”. All verified requests are acknowledged within 48 hours.
6. Cookie Usage & Client-Side Storage Architecture
Our website uses only essential session mechanics and does not employ cross-site tracking cookies, third-party analytics pixels, or advertisement trackers.
Zero Browser Storage of Health Concerns: While filling out consultation forms, patient inputs exist strictly within your browser's volatile runtime memory (React component state). They are never written to localStorage, sessionStorage, or persistent browser files. For comprehensive information on how cookies are handled and how to manage your preferences, please consult our dedicated Cookie Policy.
7. Designated Grievance Redressal Officer
In accordance with Section 10 and Section 12 of India's Digital Personal Data Protection Act, 2023, the designated Grievance Officer for Perfect Health Center is:
Dr. Pragati Khobragade
Medical Director & Data Fiduciary Representative (Reg. No. 34913)
Perfect Health Center, Mumra Devi Colony, Diva East, Thane – 400612, Maharashtra, India
Resolution Timelines: Grievance requests are officially acknowledged within 48 business hours and thoroughly addressed within 30 days of receipt in accordance with the Digital Personal Data Protection Act, 2023.